How ImportMate Works

Importing products for the first time can feel daunting — but ImportMate handles the complex parts for you. From supplier sourcing to delivery, every step is transparent, guided, and easy to follow.

Get Your Business Ready to Import icon

Step 1: Get Your Business Ready to Import

Before getting started, make sure you’re registered to trade. You’ll need a Self Assessment, Government Gateway login, UTR number, and EORI number to import goods legally into the UK. If you’re unsure how to set these up, our Getting Started Guide walks you through everything.

Import Enquiry Form icon

Step 2: Submit Your Import Enquiry

Once you’re ready, fill out our Import Enquiry Form with details about your product idea, budget, and timeline. After you submit, you’ll receive confirmation and can expect a personal reply within 48 hours.

Discuss Product Details and Branding icon

Step 3: Discuss Product Details & Branding

We’ll reach out to discuss your specific goals — including any custom branding, packaging, or design preferences. This helps us source the right manufacturers and materials for your business vision.

Supplier Sourcing and Verification icon

Step 4: Supplier Sourcing & Verification

We contact trusted suppliers we’ve worked with before and research new, reliable options when needed. Every manufacturer is vetted for product quality, communication standards, and export experience.

Product Updates and Options icon

Step 5: Updates & Product Options

We’ll keep you updated throughout the process, providing product photos, quotes, and shipping options as we receive them. You’ll always know what’s happening, with full transparency on pricing and lead times.

Shipment Organisation icon

Step 6: Shipment Organisation

Once you approve the order, ImportMate coordinates the entire shipment — from factory to freight. We handle packaging, export paperwork, and communication with logistics providers, ensuring your goods are shipped safely and efficiently.

Delivery and Next Steps icon

Step 7: Delivery & Next Steps

Your products arrive at your UK address or chosen warehouse. From there, we can help with re-orders, scaling production, or sourcing additional product ranges using the same proven process.

You focus on your ideas — we’ll handle the rest.